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URL: https://support.kaspersky.com/viruses/general/789

Browser / Version: Firefox 62.0
Operating System: Mac OS X 10.13
Tested Another Browser: Yes

Problem type: Site is not usable
Description: Blocks do not expand with tracking protection enabled
Steps to Reproduce:
0. Enable tracking protection

  1. Navigate to https://support.kaspersky.com/viruses/general/789
  2. Click on + to expand block

Expected results:
Block opens

Actual results:
Block doesn't open

Works with TP disabled.

Console log:

The resource at “https://yandex.st/jquery/cookie/1.0/jquery.cookie.min.js” was blocked because tracking protection is enabled.[Learn More] 789
The resource at “https://www.google-analytics.com/analytics.js” was blocked because tracking protection is enabled.[Learn More] 789
Loading failed for the <script> with source “https://www.google-analytics.com/analytics.js”. 789:1
The resource at “https://www.googletagmanager.com/gtm.js?id=GTM-MPK6ZG” was blocked because tracking protection is enabled.[Learn More] 789
Loading failed for the <script> with source “https://www.googletagmanager.com/gtm.js?id=GTM-MPK6ZG”. 789:1
The resource at “https://mc.yandex.ru/metrika/tag.js” was blocked because tracking protection is enabled.[Learn More] 789
Loading failed for the <script> with source “https://mc.yandex.ru/metrika/tag.js”. 789:1
The resource at “https://yandex.st/jquery/cookie/1.0/jquery.cookie.min.js” was blocked because tracking protection is enabled.[Learn More] 789
Loading failed for the <script> with source “https://yandex.st/jquery/cookie/1.0/jquery.cookie.min.js”. 789:325
[Show/hide message details.] TypeError: $.cookie is not a function[Learn More] video.js:15:18
[Show/hide message details.] TypeError: $.cookie is not a function[Learn More]

Screenshot Description

Browser Configuration
  • mixed active content blocked: false
  • buildID: 20180525102548
  • tracking content blocked: true (basic)
  • gfx.webrender.blob-images: true
  • gfx.webrender.all: false
  • mixed passive content blocked: false
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • channel: nightly

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Closed: Duplicate
#17023

support.kaspersky.com - Blocks do not expand with tracking protection enabled

Opened: 2018-05-25
Reporter: adamopenweb
Comments: 2
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