URL: https://mychildrensla-demo.avizia.com (n.b. this is a random demo site I found that is open to the public)

Browser/Version: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:86.0) Gecko/20100101 Firefox/86.0

Operating System: macOS 10.14.6

What seems to be the trouble?(Required)

• Desktop site instead of mobile site
• Mobile site is not usable
• Video doesn't play
• Layout is messed up
• Text is not visible
• Something else (Add details below)

Steps to Reproduce

1. Navigate to https://mychildrensla-demo.avizia.com

Expected Behavior:

Site loads normally.

Actual Behavior:

Blocked by user-agent sniffing.

Screenshot

The service works perfectly well in Firefox with a faked UA, except the outgoing video preview window audio is not muted so it loops back the user’s own audio. This is a bug in their software, and can be worked around by just right-clicking and muting the preview video.

This is the telehealth SaaS from Amwell, https://business.amwell.com/solution-overview/.