URL: https://us.zyn.com/my-account/
Browser / Version: Firefox 96.0
Operating System: Windows 10
Tested Another Browser: Yes Edge
Problem type: Something else
Description: I cannot log into this website using my password. Each time I log in, I must reset my password to get into my account. After resetting my password, I long out but the new password will not work. I am able to use other browsers (Edge) and it will allow me to log in. I am not typing the password wrong. I have copy and pasted to ensure there are no errors. It worked in the past but since one of the new updates it has stopped working.
Steps to Reproduce:
I use Firefox both at work and home. Recently when trying to log into this website, it tells me that either the username or password is wrong. I opted to reset my password. They email a link, I enter a new password, and proceed to the site. After having to do this 3-4 times, I reached out to that company. they said that everything was fine on their end so I tried a different browser (Microsoft Edge). It will allow me to log in. I don't frequent this site but I do know that it would work prior to the last update or two. I did try multiple things to enure that I was entering the right password including using Bitwarden for the new password and the copy paste method to log in without success. Since it worked on another browser, I assume it is something with the new Firefox update.
Browser Configuration
From webcompat.com with ❤️
URL: https://us.zyn.com/my-account/
Browser / Version: Firefox 96.0
Operating System: Windows 10
Tested Another Browser: Yes Edge
Problem type: Something else
Description: I cannot log into this website using my password. Each time I log in, I must reset my password to get into my account. After resetting my password, I long out but the new password will not work. I am able to use other browsers (Edge) and it will allow me to log in. I am not typing the password wrong. I have copy and pasted to ensure there are no errors. It worked in the past but since one of the new updates it has stopped working.
Steps to Reproduce:
I use Firefox both at work and home. Recently when trying to log into this website, it tells me that either the username or password is wrong. I opted to reset my password. They email a link, I enter a new password, and proceed to the site. After having to do this 3-4 times, I reached out to that company. they said that everything was fine on their end so I tried a different browser (Microsoft Edge). It will allow me to log in. I don't frequent this site but I do know that it would work prior to the last update or two. I did try multiple things to enure that I was entering the right password including using Bitwarden for the new password and the copy paste method to log in without success. Since it worked on another browser, I assume it is something with the new Firefox update.
Browser Configuration
From webcompat.com with ❤️